Help & Support
Support
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FAQ
20
Tracking
Real-time status
Response
24–72 hours
Customer service
johannesburg@fbtcc.co.za
Johannesburg, Gauteng, South Africa
Mon-Sat, 8:00-18:00 (24/7 customer service)
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FAQ
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FBT provides international parcel shipping, air and ocean freight, customs clearance, door-to-door delivery, warehousing, corporate logistics, e-commerce logistics and money transfer.
We have offices and partner agents in the DR Congo, South Africa, Belgium, France, the United Kingdom, the USA, Canada, China and the UAE, and ship to many more destinations.
Our customer service is available 24/7 by phone at +243 81 19 65 082, by email at info@fbtcc.co.za, or through the contact form on our website.
Request a quote online or visit any FBT branch, pack your items (we can help), and drop off or schedule a pickup. We handle transport, customs and delivery.
Prohibited items include dangerous goods, illegal substances, cash, and items restricted by airline or customs regulations. Contact us if you are unsure about a specific item.
Yes. With our door-to-door service we collect from the sender and deliver directly to the recipient, handling everything in between.
Yes. Our experienced clearing and forwarding team prepares declarations, calculates duties and taxes, and liaises with customs to release your goods quickly.
Duties and taxes depend on the type, value and destination of your goods. We calculate them in advance so there are no surprises.
Typically a commercial invoice, a packing list and any required permits or certificates. We advise you on the exact requirements for each shipment.
Pricing is based on the greater of actual or volumetric weight, the route, the service level and any optional services such as insurance.
Yes. Use the quote tool on our Services page or contact any branch for a transparent estimate before you ship.
Enter your tracking number on our Tracking page to see the real-time status of your parcel or package.
Your tracking number is on the receipt you receive when you ship, and in any confirmation we send you.
Express shipments take the least time, air freight is faster than sea, and ocean freight is the most economical for large volumes. We provide an estimate for each shipment.
Our courier will attempt redelivery or arrange collection from the nearest branch, and will contact the recipient to coordinate.
Contact customer service immediately with your tracking number. We will investigate and, where insured, process a claim quickly.
Shipments can be insured for their declared value. We strongly recommend insurance for valuable items.
Yes, we offer optional insurance based on the declared value of your goods. Ask your branch when you book.
Yes. Our hubs in Guangzhou, Brussels, Paris, London and Dubai consolidate and ship goods to the DR Congo, with customs handled on arrival.
Yes. FBT offers fast, secure money transfers to and from the DR Congo through our branches.
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Customer service info
Start with tracking and FAQ. If you still need help, send a message and we’ll assist.
For urgent matters, include your tracking number and destination in the message to help us respond faster.
Before every operation
Customer security checklist
Complete these checks before sending money, collecting cash or accepting a parcel.
Keep confidential codes private
Show a payout or freight code only to the authorised employee at the counter. Never send it in a public message or screenshot.
Verify the official website and contacts
Use fbtcc.co.za for English or fbtsarl.cd for French and compare phone or email details with the official Contact page.
Never disclose authentication codes
FBT staff will never ask for your password, Authenticator code, recovery code, PIN or complete card details.
Check cash before leaving
Count the full amount, verify the currency and inspect every note at the counter. Report a suspected fake note immediately.
Inspect parcels at handover
Compare the label, seal, contents and visible condition before accepting delivery; report damage or missing items immediately.
Keep receipts and tracking details
Keep the official receipt and internal or tracking number. Use them for tracking, support and claims without sharing confidential payout codes.
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Send us a message and we’ll get back to you.