Customer support

Submit a claim

Report a transfer or freight problem. Provide the confidential operation code so we can securely identify the transaction.

Service *

Transfer payout code or freight code *

This code is used once to locate the operation. It is never displayed or stored in the ticket.

Category *

Branch where the issue occurred

Subject *

Description *

Explain what happened, when it happened, and what outcome you expect. Do not enter a PIN, password, or bank-card number.

Photos or supporting documents

Choose files No files selected

Up to 5 private JPG, PNG, or PDF files; maximum 5 MB each.

Full Name *

Phone *

Email *

You will need this email and the ticket number to check progress.

Your evidence is stored privately. Staff can view it only when authorized to handle this ticket.